Return & Refund Policy
At Radiovaa™, customer satisfaction is at the center of everything we do. We want every customer to feel confident when choosing our automotive accessories.
This Return & Refund Policy explains the conditions, process, and requirements for returns, exchanges, and refunds.
1. Return Period & Requirements
Radiovaa™ provides a 30-day return window after your order has been delivered.
To qualify for a return, the item must meet the following conditions:
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The product must be returned in its original condition
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The item must be unused and undamaged
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Original packaging should be included when possible
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Proof of purchase or order information is required
Returns that do not meet these requirements may not be accepted.
2. Starting A Return Request
To request a return, please contact our customer service team:
Email:
service@radiovaa.com
Please wait for return approval before sending any products back.
Once your request is reviewed and accepted, we will provide return instructions and any necessary details for completing the process.
Important:
Packages returned without prior approval may not be processed.
3. Damaged, Incorrect, or Defective Orders
Please check your order carefully after delivery.
If you receive an item that is damaged, incorrect, or has a product issue, contact us as soon as possible.
Please provide relevant details and supporting information so our team can review the situation and assist with a suitable solution.
4. Items Not Eligible For Return
Some products may not qualify for returns, including:
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Items that have been used or altered
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Products without original packaging
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Personalized or customized items
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Gift cards or promotional items
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Items returned due to normal wear and tear
Shipping fees paid during checkout are generally non-refundable.
If you are unsure whether your item qualifies, please contact our support team before submitting a return request.
5. Product Exchanges
If you would like to exchange an item, we recommend returning the original product first.
After the return has been approved and completed, you may place a new order for the replacement item.
This helps ensure faster processing and availability of your preferred product.
6. International Return Information
For international orders, return procedures may vary depending on location and shipping conditions.
Customers are responsible for following the return instructions provided by Radiovaa™ and any applicable return shipping arrangements unless otherwise stated.
7. Refund Processing
Once your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
Approved refunds will be:
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Returned to the original payment method
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Processed within up to 10 business days
Please note that banks and payment providers may require additional processing time before the funds appear in your account.
If your refund has been approved but has not appeared after the expected timeframe, please contact us at:
8. Return Authorization
Before sending any product back, please contact Radiovaa™ customer support to receive return instructions.
Unauthorized returns may not be accepted or processed.
Customer Support Email:
service@radiovaa.com
Thank you for choosing Radiovaa™.
We appreciate your trust and are committed to providing a smooth and reliable shopping experience.